Return & refund policy

1. Returns and exchanges (7 days)

If you are not satisfied with a golf cart, even if it is not defective, you may return or exchange it within 7 calendar days of delivery or collection, provided that:

• The cart is new or only slightly used, and undamaged.
• All original accessories, keys, chargers and documentation are included.
• The cart is returned in the same condition as delivered.

Returns and exchanges are handled in store at our showroom, 59 Scott St, Upington, Northern Cape. There is no restocking fee.

2. Defective goods

If a golf cart or accessory is defective or not as described at the time of delivery, notify us within 7 calendar days. Bring the item to our Upington showroom and we will assess it and repair, exchange or refund it. There is no restocking fee.

Faults that arise after delivery and within the warranty period are handled under our Warranty Policy.

3. Non-returnable items

The following items cannot be returned unless they are defective:

• Special-order or imported items not held in regular stock.
• Custom enclosures, seats or painted finishes ordered to customer specification.
• Installed batteries and electrical components.
• Items damaged due to misuse, negligence or unauthorised modification.

4. Accessories and parts

Unopened, unused accessories and parts may be returned within 7 calendar days of delivery for a refund or exchange at our showroom, with no restocking fee, subject to inspection. Original packaging and proof of purchase are required.

5. Refund process

• Contact us by email or phone with your invoice number and reason for the return.
• We will confirm whether the item qualifies and book a time for you to return it in store at 59 Scott St, Upington.
• Once the returned item is inspected at our workshop, approved refunds are processed within 10 calendar days to the original payment method or nominated bank account.

6. Refund exclusions

No restocking fee is charged on returns or exchanges. Original delivery costs are non-refundable unless the return is due to a defect or error on our part. Optional extras and installation labour are only refundable if the related product is returned.

7. Consumer Protection Act

Nothing in this policy limits your rights under the South African Consumer Protection Act 68 of 2008. If you believe your rights have not been met, please contact us so we can resolve the matter.

8. How to start a return

Email sales@tcagolfcartsmotors.co.za or call +27 73 758 0355 with your invoice number and a brief description of the issue. We will guide you through the next steps.